Benefit from gaining deeper insight into the current maturity status of your IT Operations Management
Loop1’s ITOM Maturity Assessment is designed to assess the current maturity of IT Operations Management within your organization. Clients who conduct an ITOM Maturity Assessment receive a personalized scorecard and roadmap to help drive maturity and deliver business value.
The assessment is performed in 3 stages
Stage 1 - engage
we get to know your teams and organizational structure
Stage 2 - identify
the tools currently being used by your teams across each technology layer
Stage 3 - score
assess the tools deployment and determine the L1M3 score
service management platforms including CMDB, asset management, ticketing, portals, and knowledge base
service catalogs, discrete client-server, SaaS, PaaS
SERVERS & SERVICES
OS-level services and applications, containerized solutions, microservices
instances and clusters, assessing load balancing, high-availability, failover
clusters, hosts, guests, data stores, virtual networks and vSwitches
cloud instance, on-premise, objectbased, EFS
IP networks, including bandwidth and traffic analysis
security and compliance built-in across each tech layer of the L1M3 model
What we measure and score—the maturity assessment
Adoption & Enablement
Who are the key users, administrators, and owners? What dashboards do they have? How is the information used? How can we make it more accessible to more stakeholders?
Security & Compliance
Configuration security for audit, remediation, and change management. Operational security, and event-based monitoring with automated response and incident management.
Performance & Availability Metrics
Gathering the right metrics to ensure optimal user experience while also providing the right data for analytics.
Begins with feature awareness. Do you know what your tools can do and are you using the features you want? Can you reduce costs by eliminating redundant tools?
Automation & Integration
Real AI for the rest of us. Experience building API-based integration for the most popular industry tools.
Database Analytics & Business Outcomes
Intelligent Dashboards, integrated solutions for data-driven business decisions that enable improved forecasting and business predictability.
Scoring the tools and processes—the L1M3 score
Working in partnership with your team, we will identify and summarize the currently deployed solutions, and the maturity of those solutions, versus best practices and desired outcomes using the L1M3 model.
high-risk to the business due to lack of tools necessary to provide visibility for the IT stack
moderate risk with tools deployed for specific teams and applications leaving substantial high-risk gaps
tools often fall short of desired best practices, excessive alerts, lack of data correlation & analytics, ineffective remediation
tools well deployed, integrated & provide correlated data with shared visibility. Incident management largely automated, overall security & compliance objectives consistently met
tools extend well beyond basic monitoring to bring trusted data & analytics to deliver better business decisions